Privacy Policy

1. Introduction

WeighIt ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy applies to all users of our Service, including users of our mobile applications for Android, iOS, and Huawei devices.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1. Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, phone number, business name, business address, and user credentials.
• Payment Information: When you subscribe to our Service, we collect payment details, billing address, and other financial information necessary to process your payment. Note that we use secure third-party payment processors, and we do not store your full credit card information on our servers.
• Profile Information: Information you provide in your user profile, such as profile pictures, job titles, and other optional information.
• User Content: Information you input into our Service, including inventory data, product information, vendor details, and other business data.
• Communications: When you contact us directly, we record and store those communications, including emails, chat logs, and recordings of customer support calls (with your consent).

2.2. Information We Collect Automatically

• Usage Data: Information about how you interact with our Service, including the features you use, the time spent on the Service, the pages visited, and other usage patterns.
• Device Information: Information about the device you use to access our Service, including hardware model, operating system, unique device identifiers, mobile network information, and IP address.
• Location Information: With your consent, we may collect and process information about your precise or approximate location as determined through data such as GPS, IP address, and WiFi access points.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Service. For more information, please see our Cookie Policy.

2.3. Information From Third Parties

We may receive information about you from third parties, including:

• Business partners, such as POS system providers or accounting software that integrates with our Service.
• Identity verification services to verify the information you provide.
• Marketing partners who help us understand the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing the Service: To set up and maintain your account, provide customer support, process payments, and enable you to use all features of our Service.
• Improving the Service: To understand how users interact with our Service, identify areas for improvement, develop new features, and fix issues.
• Personalization: To tailor the content and user experience based on your preferences, usage patterns, and location.
• Communication: To send you service-related notifications, updates, security alerts, and support messages.
• Marketing: With your consent, to send you marketing communications about our products, services, and events that may be of interest to you.
• Analytics: To analyze usage patterns, track campaign effectiveness, and gather demographic information about our user base as a whole.
• Security: To detect, prevent, and address technical issues, fraud, and other illegal activities.
• Compliance: To fulfill our legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1. With Your Consent

We may share your information when you give us explicit consent to do so.

4.2. Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Customer support platforms
• Analytics services
• Marketing and email service providers

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

4.3. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.4. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

4.5. Protection of Rights

We may disclose your information to protect the safety, rights, property, or security of WeighIt, our Service, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; and to prevent or stop any activity we consider illegal, unethical, or legally actionable.

4.6. Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1. Access and Update

You can access and update certain information through your account settings. If you need assistance, please contact us using the information provided in the "Contact Us" section.

5.2. Data Subject Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Request restriction of processing of your personal information
• Request portability of your personal information
• Object to processing of your personal information
• Withdraw consent at any time where we relied on your consent to process your personal information

5.3. Communication Preferences

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by changing your communication preferences in your account settings.

5.4. Mobile Device Permissions

You can control certain permissions through your device settings, such as location access, camera access, and push notifications.

5.5. Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Given the diversity in how different browsers implement this feature, our Service does not currently respond to Do Not Track signals.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

When we no longer need to use your information, we will take steps to securely delete or anonymize it. If this is not possible, we will securely store your information and isolate it from any further use until deletion is possible.

7. Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. We also maintain physical, electronic, and procedural safeguards to protect your information. Our employees are trained on privacy and security practices.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, including through the use of Standard Contractual Clauses approved by the European Commission for transfers of personal information between our group companies and between us and our third-party providers.

9. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. For significant changes, we will provide a more prominent notice, which may include sending you an email notification.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@eyonasoftware.co.za

This Privacy Policy is effective as of August 15, 2025.